“Laura walks through each problem with you patiently. She can fix anything from a printer that’s been knocked off the network to pesky database queries that spit out innumerable duplicates. She is relentless — even when you, the client, have given up and don’t care anymore — she will stick with the issue until it is completely resolved, regardless of the amount of time or whether you need your computer back in order to do something more important. She really cares about the machines and fixing them. No problem is too big or small for her. She knows how to google like no one else, too. Call her for all your hardware, software, malware, and any other ware issues you’re having.”